Refunds, Returns & Exchanges
- 1. What is your return and exchange policy ?
Accept returns for damaged or defective goods only. For a product to be eligible for return, the following conditions must apply:
a) The issue must be reported to Infinity® within 14 days from the day you’ve received your parcel.
b) Infinity® must be contacted immediately if products are damaged as a result of shipping.
c) A detailed description of the damage must be provided to the Customer Care team.
To return, please Whatsapp us at +6016 331 7808 with your order number.
- 2. What items can’t be returned ?
Certain products will not be accepted for returns and exchange due to hygiene reasons.
- 3. What’s the timeline for my exchange or refund ?
For the vast majority of returns, it takes about 10-15 Business Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory and for you to receive your exchange or refund.